1. Shipping & Delivery
Shipping services are provided by FedEx. Orders placed before 1pm pacific time are usually processed and shipped out same day. Orders received after 1pm pacific time are usually shipped next-day. $5 flat rate shipping only applies exclusively to same or next day delivery to local San Diego residents, for select products that are explicitly marked as eligible for this special shipping promotion. If you are unsure, call 888-789-5845 for verification.
2. Privacy & Security
Innovation Technologies is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Innovation Technologies Web site and governs data collection and usage. By using the Innovation Technologies website, you consent to the data practices described in this statement.
Collection of your Personal Information
Innovation Technologies collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Innovation Technologies also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Innovation Technologies. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Innovation Technologies for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Innovation Technologies Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Innovation Technologies public message boards, this information may be collected and used by others. Note: Innovation Technologies does not read any of your private online communications.
Innovation Technologies encourages you to review the privacy statements of Web sites you choose to link to from Innovation Technologies so that you can understand how those Web sites collect, use and share your information. Innovation Technologies is not responsible for the privacy statements or other content on Web sites outside of the Innovation Technologies and Innovation Technologies family of Web sites.
Use of your Personal Information
Innovation Technologies collects and uses your personal information to operate the Innovation Technologies Web site and deliver the services you have requested. Innovation Technologies also uses your personally identifiable information to inform you of other products or services available from Innovation Technologies and its affiliates. Innovation Technologies may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Innovation Technologies does not sell, rent or lease its customer lists to third parties. Innovation Technologies may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Innovation Technologies may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Innovation Technologies, and they are required to maintain the confidentiality of your information.
Innovation Technologies does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Innovation Technologies keeps track of the Web sites and pages our customers visit within Innovation Technologies, in order to determine what Innovation Technologies services are the most popular. This data is used to deliver customized content and advertising within Innovation Technologies to customers whose behavior indicates that they are interested in a particular subject area.
Innovation Technologies Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Innovation Technologies or the site; (b) protect and defend the rights or property of Innovation Technologies; and, © act under exigent circumstances to protect the personal safety of users of Innovation Technologies, or the public.
The Innovation Technologies web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Innovation Technologies pages, or register with Innovation Technologies site or services, a cookie helps Innovation Technologies to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Innovation Technologies Web site, the information you previously provided can be retrieved, so you can easily use the Innovation Technologies features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Innovation Technologies services or Web sites you visit.
Security of your Personal Information
Innovation Technologies secures your personal information from unauthorized access, use or disclosure. Innovation Technologies secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Innovation Technologies will occasionally update this Statement of Privacy to reflect company and customer feedback. Innovation Technologies encourages you to periodically review this Statement to be informed of how Innovation Technologies is protecting your information.
Innovation Technologies welcomes your comments regarding this Statement of Privacy. If you believe that Innovation Technologies has not adhered to this Statement, please contact Innovation Technologies at firstname.lastname@example.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.
3. Returns & Replacements
Standard Return Policy
At Innovation Technologies, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your online purchase, you can return it to Innovation Technologies within 15 days of receipt of item(s). Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account.
Please read all conditions below. If conditions are not met, Innovation Technologies reserves the right to refuse the return or to charge a restocking fee of 15%.
How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
To request an RMA number call Customer Service at 1-888-789-5845
Place the original package into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturer’s package.
The RMA number must be clearly written on the outer box.
Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Send pre-authorized returns to:
4025 Camino Del Rio s. # 300
San Diego, CA 92108
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Defective items may be exchanged at our discretion for the same model or manufacturer’s equivalent model after receipt of the purchased item.
Damaged items will be replaced with the same model only, after the damaged product is received.
RMA numbers are valid for 10 days.
Innovation Technologies is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.
We are responsible for the monetary value of the merchandise only.
COD returns will not be accepted.
Any merchandise returned to us unauthorized will be refused.
Canceling an Order Before Checking Out
You can cancel the order process at any time by clicking on the Shopping Cart button and deleting each item from your shopping cart.
Returns from Installations:
All products and equipment provided during installations are final sales with no returns or exchanges, with the exception of those covered under warranty against factory defects or if otherwise indicated. In such cases where returns are accepted, returned equipment must be in brand new, unused condition without any signs whatsoever of installation or use. Returned equipment must be in its original box, with all packing materials, etc, as indicated above. Before installing equipment that requires drilling or modifications of/at your location, please take thorough consideration of the desired characteristics of your install when all is complete. We confirm location and other details with you prior to installing aesthetically relevant components like TV’s or security cameras. Once the location is confirmed and the equipment is mounted in the location you indicated to your tech, that install is considered final.
Removing and re-installing TV’s requires a minimum $79/hr service charge. Hours are billed by whole hours and are not prorated by portions of hours. However, if the equipment was placed in a location other than that which you requested, most adjustments or re-installations are free.
Ordering a service call or installation can only be done by phone or emailing us through the “contact us” link. Ordering merchandise online is done by adding products to your shopping cart, using the checkout link, entering your billing information and submitting your order. Please note that many of our products are not sold or available online and are only available locally. This is intentional and in compliance with the manufactures we represent. We reserve the right to refuse to provide any product or service to any person for any reason, especially if fraud or any other suspicious activity may be suspected.
5. Payment, Pricing & Promotions
Online payments are done securely using PayPal, the safer, easier way to pay. All pricing subject to change without notice, and some items may be out of stock at time of purchase. Although Innovation Technologies makes every effort to maintain inventory for our online customers, in the event an item purchased is out of stock you may be credited for your purchase. Refunds may generally take up to 21 days, depending on your financial institution. All promotions are stand alone and “as is” and generally may not be combined with any other promotion or offer unless explicitly specified. Unauthorized use of the promo code and coupon system and attempts to circumvent the promo code system may result in transactions not being honored as well as possible criminal prosecution.
Acceptable forms of payment
Payments accepted for installations include cash, check or credit card form. Most major credit cards are accepted online. Payments for installation are typically due immediately upon completion. If invoice totals over $1000, we require 50% up front, 50% upon completion. Special payment terms may be negotiated and are examined on a per case basis. Our credit card processor is a 3rd party processor that charges a small fee for credit card transactions. That small fee will be reflected on any invoice that is addresses using a credit or debit card as a payment method. This does not apply to orders placed online.
Service calls are billed at standard hourly rates. $199 for the initial hour(first hour), and then reduced to $118/hour for the duration of the visit. Existing customers may be eligible for a promo rate at $99/hour after their initial hour. Hourly rates listed do not include materials.
Most installation charges are billed on a flat rate basis based on the class and category of service being performed.
When paying by check, a $69 assessment will be incurred for each check returned or refused as “non-payable”. This includes insufficient funds, illegible print, stop payments, or any other event in which the check submitted for payment for goods or services may not be honored in part or wholly by your financial institution. Checks are to be made out to Innovation Technologies.
Some clients are so satisfied that they wish to include a tip in their payment. These contributions may be documented but are non-refundable. Please exercise the highest level of discretion when contributing a tip to your servicing tech.
6. Viewing Orders
Orders may be viewed at anytime by signing into your account via the “your account” tab. You may check the status of your order there.
7. Updating Account Information
Account information may be edited by logging into your account using the “your account” tab. Changes to personal information may not affect existing transactions or orders that have already been shipped.